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Spotlight Preferred Member Company
Scottish Government
Edinburgh, Scotland, United Kingdom
5 days ago

Description

Salary
£65,275 - £75,341 a year
Job type
Full-time
Permanent

Full Job Description

Details

Reference number

220820

Salary

£65,275 - £75,341

Grade

Grade 6
C2

Contract type

Permanent

Type of role

Digital

Working pattern

Full-time

Number of posts

1

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Edinburgh, Scotland, EH12 7TF

About the job

Summary

National Records of Scotland (NRS) is a Non-Ministerial Department of the Scottish Government, supporting the Registrar General for Scotland and the Keeper of the Records for Scotland. Both roles are held by the NRS Chief Executive. NRS is the Scottish nation's record keeper and official source of demographic statistics.

The Head of IT Customer Service and Delivery will champion a customer centric mind set and will help drive new ways of working across the teams to help us deliver services that truly meet the needs of our internal colleagues and external customers.

The Head of IT Customer and Delivery has oversight of the IT customer facing functions, including IT Portfolio Management, Programme Delivery, Service Design and IT Service Management for National Records of Scotland. They are a key member of the IT leadership team and the NRS Digital and Strategy Board, providing strategic direction, anticipating challenges, driving performance and building the capability required to ensure the delivery and ongoing support of new and existing services.

DDaT Pay Supplement

This post attracts a £4,000 DDAT pay supplement after a 9 months DDaT competency qualifying period. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession. As a member of the profession you will join the professional development scheme, currently BCS RoleModel plus.

Job description

  • Be accountable for the IT change portfolio ensuring it is governed, prioritised and delivered in line with organisational priorities and objectives. Maintain the integrity of the service vision and objectives throughout delivery, managing budget and communicating benefits.
  • Lead the governance of the service, ensuring key reporting deadlines are met, budgets are managed and acting as a key point of escalation and steering for the delivery team. Chair the IT Programme Board and represent IT Programme on the Architecture Review Board, IT Risk Board and the NRS Digital & Strategy Board.
  • Have overall accountability for delivery of the business as usual service management activities, while also being accountable for delivery against the service transformation roadmap, Drive a culture of continuous improvement in the service.
  • Lead communications & engagement activity for the service, acting as a service ambassador across the public sector and raising the profile of the service.
  • Develop consistent and straightforward approaches to managing IT risk that supports the adoption of new technology.
  • Champion new ways of working, learning, development and accreditation, cultivate talent and foster an inclusive, diverse and motivated workforce.
  • Provide best practice Service Owner advice, guidance and signposting to organisations as required. Support recruitment of Service Owner capability across the sector as required.
  • Have formal line management responsibility for multi-disciplinary team members where appropriate, also acting as counter-signing officer for others if required.

Responsibilities

1. Experience of delivering high profile end to end IT services, ensuring quality of delivery and operation
2. Experience of setting up and successfully embedding new IT functions including people, process, governance and technology.
3. Ability to think creatively and analytically, using different sorts of information to solve problems.
4. Expert in building strong, collaborative stakeholder relationships at a senior \ executive level.

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

Sift and Interview dates TBC
Please apply using the link provided

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :
Laura Lucas
Email :
laura.lucas@nrscotland.gov.uk

Recruitment team :

Email :
scottishgovernmentrecruitment@gov.scot


Job Information

  • Job ID: 64176207
  • Location:
    Edinburgh, Scotland, United Kingdom
  • Position Title: Information Governance Officer C2
  • Company Name For Job: Scottish Government
  • Job Function: Information Governance
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